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Terms & Conditions
1. About these Terms
These Terms and Conditions govern your use of nlp.mihaivasilescu.com and, where applicable, your purchase or use of NLP training programmes, open programmes, workshops, events, digital resources and related learning and personal-development services that I deliver.
In these Terms, ‘I’, ‘me’ and ‘my’ refer to Mihai Vasilescu, trainer and organiser of the programmes, acting on behalf of Enhance Solutions SRL, which is the contracting party and issues contracts, invoices and receipts. ‘You’ and ‘participant’ refer to the individual using the website, purchasing a service or taking part in a programme. ‘Client’ may refer either to an individual purchasing services personally or to an organisation contracting services for its employees, representatives or other participants.
Please read these Terms before using the website, making a booking or purchasing a service. By using the website, submitting a booking or registration, accepting a proposal or purchasing a service, you confirm that you have read and accepted the terms that apply to that interaction.
Enhance Solutions SRL
Registered office: Str. Gheorghe Țițeica, Nr. 142, Et. 1, Sector 2, Bucharest, Romania
Email: hello@mihaivasilescu.com
Telephone: +40 741 772 885
Full company details appear in the contract and on each invoice.
2. Scope of these Terms
These Terms apply to the general use of the website and to services purchased directly from me.
An organisation-sponsored programme or other training engagement may also be governed by a proposal, statement of work, purchase order or separate contract. Where a separate agreement has been signed, its specific provisions take priority over these general Terms in relation to that engagement.
Certain programmes may have additional conditions concerning eligibility, prerequisites, attendance, conduct, confidentiality, assessment, certification, completion requirements, cancellations or use of materials. These conditions will be communicated before purchase or registration and form part of the agreement.
The Privacy Policy explains how personal data is processed, and the Cookie Policy explains the technologies used by the website. Participants must also read and accept the Participation Guidelines and, where required, the Participant Agreement and the Privacy Notice and Consent Form for Course Participants.
3. Information provided on the website
I take reasonable care to keep the website clear, accurate and up to date. However, general website content is provided for information and does not constitute personalised legal, financial, medical or other regulated professional advice.
Descriptions of services are intended to explain their purpose and general format. The detailed content, duration, delivery method, number of sessions, participant requirements, prerequisites, fees, assessment conditions, certification requirements and intended outcomes of a particular programme will be specified on the relevant programme page, in the booking information or in a separate proposal.
I may correct errors and update or withdraw website content when necessary. A typographical, technical or administrative error does not create an obligation to provide a service on terms that were clearly displayed incorrectly. If an error affects a purchase you have already made, I will contact you and offer an appropriate correction, alternative or refund.
4. Enquiries and preliminary conversations
Submitting an enquiry or arranging a preliminary conversation does not oblige either party to enter into a paid agreement.
A preliminary conversation is intended to understand what you are looking for, discuss the programme you are considering and assess whether it appears right for your objectives, experience and current circumstances. It is not a training session, coaching session, psychological assessment, diagnosis or emergency support service.
I may decline a registration or engagement where the request falls outside my services, qualifications, availability or professional boundaries; where the relevant prerequisites are not met; or where I reasonably believe that participation would not be appropriate or constructive.
Please give reasonable notice if you cannot attend an arranged conversation. Repeated bookings followed by non-attendance may result in future booking requests being declined.
5. Forming an agreement
Information displayed on the website is an invitation to make a booking or request a service. An agreement is formed when I confirm the booking or registration in writing, the contract is signed, I receive the first payment required to secure your place or both parties accept a proposal.
Before completing a purchase, you are responsible for checking the programme or service, dates, delivery format, price, participant requirements, prerequisites and contact information supplied with your registration.
If you make a booking on behalf of another person, you confirm that you are authorised to provide the information required for that booking and that the participant will receive the relevant programme information and terms before taking part.
If an organisation purchases services for one or more participants, the organisation remains responsible for the contractual and payment obligations assigned to it. Each participant remains responsible for following the conditions governing participation and conduct.
6. Prices, invoices and payment
Prices are stated in Romanian lei, euros or another clearly identified currency. Where VAT applies, I will indicate whether it is included or added.
The first payment is due within 5 working days of receiving the invoice. Your place is confirmed once the first payment has been received and your registration has been confirmed.
Payment deadlines are as follows:
- for programmes paid per module, each module must be paid by the deadline in the payment schedule stated in the programme information;
- for payment in full with a discount, the full amount must be paid by the deadline stated on the programme page for the discount to apply.
Failure to pay an instalment when due may result in suspension of participation, loss of the reserved place or termination of the service after reasonable notice.
Payment can be made:
- by bank transfer;
- in cash against a receipt;
- by card through Stripe, for international participants.
Charges applied by your own bank or payment provider, including currency-conversion fees, are your responsibility.
Invoices are issued using the billing information you supply. You are responsible for providing complete and accurate information and for telling me promptly if an invoice needs correcting.
7. Programmes, workshops and events
The programme page or registration information will specify the planned dates, venue or online platform, delivery format, trainer, duration and any participation requirements or prerequisites known at the time of booking.
A programme may include explanation, discussion, individual reflection, group work, practice, demonstrations, case analysis, feedback and experiential exercises. The precise sequence may be adjusted to the needs of the group, the time available and my professional judgement without materially changing the purpose of the programme.
You are responsible for assessing whether the programme description corresponds to your objectives and level of experience. Where eligibility criteria or prerequisites apply, I may request relevant information or a preliminary conversation before confirming participation.
Attendance does not guarantee a particular personal, professional, financial or organisational result. Learning depends on several factors, including engagement, prior experience, context, practice and the decisions made after the programme.
8. NLP training and certification
NLP Basic, NLP Practitioner and NLP Master Practitioner represent different levels of training. The programme page will explain the purpose, curriculum, duration, prerequisites, attendance requirements, assessment process and certification conditions that apply to each level.
NLP Basic is an introductory programme and is not a prerequisite for NLP Practitioner unless expressly stated otherwise for a particular run of the programme.
NLP Practitioner is the main entry point into the complete certification pathway. Previous NLP training is not required unless the programme information states otherwise.
NLP Master Practitioner is an advanced programme. Entry requires completion of an eligible NLP Practitioner training and may require documentary evidence of the qualification before registration is confirmed.
Registration, payment or attendance alone does not guarantee certification. Certification may depend on attendance, participation, completion of required practice, written or practical assessment, demonstrated competence, professional conduct and any other requirements communicated before the programme begins. These are described in Certification and Training Standards.
Where a programme refers to standards or recognition associated with ARONLP, EANLP, IANLP or another professional association, the programme page will identify the relevant organisation and the certification conditions that apply.
Association recognition does not constitute government licensing, scientific validation of NLP or authorisation to practise a regulated profession.
9. Professional scope and limitations
The services provided through this website are intended for education, learning, communication, behavioural exploration, NLP training and personal or professional development.
They do not constitute psychotherapy, psychiatric care, medical advice, diagnosis or treatment and are not a substitute for support from an appropriately qualified healthcare or mental-health professional.
Models and methods used during a programme may support reflection, reframing, self-awareness, communication, decision-making, learning and behavioural experimentation. They are not used to diagnose a medical or psychological condition and do not remove the participant’s autonomy or responsibility.
You should seek appropriate professional assistance if you require medical, psychiatric, psychotherapeutic, legal, financial or other regulated specialist advice. You should not stop, start or alter prescribed treatment as a result of participating in one of my services.
If information disclosed before or during a programme indicates that the requested support may fall outside its scope, I may discuss pausing or ending participation and recommend that you seek support from a suitably qualified professional. I do not provide crisis or emergency services.
10. Participation, safety and conduct
Participants are expected to behave respectfully and to avoid conduct that threatens, intimidates, harasses, discriminates against or materially disrupts other participants, the trainer, assistants, venue staff or third parties involved in the programme.
Volunteering for demonstrations is optional. Taking part in the exercises is expected, as they are where the learning happens and may form part of the completion requirements. If an exercise is genuinely not good for you, you may pause or stop and let me know, and we will decide together how to continue. This is a safeguard, not a way of opting out of the learning process, and it does not remove any attendance or completion requirements stated for the programme.
You remain responsible for your own conduct. For some programmes, you may be invited to complete an optional, confidential suitability questionnaire, as described in the Participant Agreement.
I may issue a warning, restrict participation in an activity, require a participant to leave a session or discontinue that participant’s involvement in the entire programme where I reasonably consider this necessary because of safety concerns, serious or repeated disruption, inappropriate conduct, failure to follow reasonable instructions or concern about whether the programme remains suitable.
This decision may be taken to protect the participant, me, my assistants, other participants or the integrity of the programme. Where circumstances allow, the concern will first be discussed privately with the participant. Immediate action may be taken where delay could expose someone to harm or serious disruption.
The financial consequences of removal are set out in section 13.
Further expectations are set out in the Participation Guidelines and, where required, the Participant Agreement.
11. Attendance, assessment and completion
You are responsible for attending on time and for making the practical arrangements required to participate, including travel, accommodation, internet access, compatible equipment and a suitable environment for online sessions.
Where a programme has minimum attendance, participation, practice, assessment or other completion requirements, these will be communicated in advance. Missing part of a programme may affect your ability to continue, complete the assessment or meet the stated certification requirements.
Where missed training can be made up, the available catch-up options and any associated conditions or costs will be explained separately. Catching up cannot be guaranteed for every session, module or programme.
Where confirmation of attendance or completion is provided, it confirms only what is expressly stated in that document and does not grant a professional licence, membership of a professional body or authority to practise a regulated profession.
12. Transfers
If you cannot attend a programme you have paid for, you may, before it begins:
- transfer the amount paid to a later run of the same programme, subject to availability; or
- give your place to another person, provided they meet the programme’s participation requirements and accept the relevant terms before taking part.
The same applies to a paid module that has not yet begun.
A transfer is complete once I have confirmed it in writing. No administrative charge applies. If the price of the later run is different, the difference will be settled before it begins.
13. Cancellation and refunds
You may cancel your registration or withdraw from a programme at any time by telling me in writing, by email or WhatsApp. You may use the form in the Annex, but this is not compulsory.
Before the programme begins
If you cancel before the programme begins, I will refund the full amount you have paid.
Programmes paid per module
- If you have paid for a module and tell me before it begins that you will not attend, I will refund that module in full.
- If you decide to leave during a module, I will refund that module.
- Modules already completed are not refunded. For example, if you decide on the Monday after a weekend module that you will not continue, the weekend module is not refunded.
- If you do not attend a paid module and have not told me before it begins, that module is not refunded.
Programmes paid in full with a discount
The value of each module is calculated by dividing the amount you paid by the number of modules. Completed modules are not refunded. The module during which you leave and all remaining modules are refunded at that value.
Removal for breach
If you are removed from a programme because of a serious breach of these Terms, the Participation Guidelines or the Participant Agreement, the module during which you are removed is not refunded. Any later modules you have already paid for are refunded as described above.
How refunds are made
Refunds are made within 14 calendar days, using the same payment method where possible or to the bank account you indicate. The period starts from the date I receive your written request or, where I end your participation or cancel a programme, from the date I inform you of that decision.
Organisation bookings
Where the booking was made by an organisation, cancellation and refunds are governed by the relevant proposal or contract.
This section does not limit any mandatory right that cannot lawfully be excluded.
14. Consumer right of withdrawal
If you are a consumer and enter into a distance contract with me, for example by registering online, you have a statutory right to withdraw from that contract within 14 days without giving a reason, subject to the exceptions and conditions established by applicable law.
The withdrawal period normally begins on the date the service contract is concluded. To exercise this right, send me a clear statement before the withdrawal period expires, identifying yourself and the service concerned, at hello@mihaivasilescu.com. You may use the model form in the Annex, but this is not compulsory.
If you request that a service begin during the 14-day withdrawal period, you may be asked to give an express request for early performance. If you subsequently withdraw after performance has begun, you may be required to pay an amount proportionate to the services already supplied, where permitted by law.
Once a service has been fully performed, the right of withdrawal may be lost where performance began with your prior express consent and your acknowledgement that the right would be lost after full performance.
For digital content supplied without a tangible medium, access or delivery during the withdrawal period will begin only under the conditions required by law, including prior express consent and acknowledgement of any resulting loss of the right of withdrawal.
Statutory withdrawal rights and the cancellation policy in section 13 are different. Where a statutory right applies, it takes priority over any conflicting term. Refunds following a statutory withdrawal are made within 14 calendar days.
15. Changes or cancellation by me
I may make reasonable changes to the schedule, sequence, venue or delivery method where circumstances require this and the overall purpose and quality of the service can still be maintained.
If a material change significantly affects your ability to participate, I will offer an appropriate solution, which may include transfer to another date, alternative delivery or a refund for the affected part of the service.
I may postpone or cancel a programme because of insufficient enrolment, illness, venue failure, technical disruption, force majeure or another circumstance that makes delivery impracticable, unsafe or professionally inappropriate.
If I cancel a paid service and cannot offer a suitable alternative accepted by you, I will refund the amount paid for the undelivered service. Unless required by law or expressly agreed otherwise, I am not responsible for independent travel, accommodation or other arrangements booked by a participant. Participants are advised to use flexible or refundable arrangements where travel is required.
16. Digital resources and online access
Some services may include workbooks, presentations, templates, assessments, articles, downloads, online modules or other digital resources.
Unless expressly stated otherwise, access and materials are provided for the registered participant’s personal use and may not be shared, redistributed or made available to other people.
Where a resource has a limited access period, specific technical requirements or restrictions on downloading, these conditions will be stated when the resource is provided.
I will take reasonable steps to maintain any online access included with a service but cannot guarantee uninterrupted availability where disruption results from maintenance, internet failures, third-party platforms, security incidents or circumstances outside my reasonable control.
17. Intellectual property
The website and the materials supplied through my services may contain text, programme structures, original explanations, presentations, workbooks, exercises, diagrams, audio, video, graphics, templates, assessments, case material and other protected content.
Unless otherwise stated, the original selection, wording, arrangement, adaptation and presentation of content I have created are owned by or licensed to Enhance Solutions SRL and are protected by applicable intellectual property law.
Your purchase or participation gives you a limited, personal, non-exclusive and non-transferable right to use the materials for your own learning and professional development. It does not transfer ownership or grant a right to reproduce, teach, certify, license, sell, publish, upload, distribute or create commercial products from those materials.
Without prior written permission, you may not record a programme, copy substantial parts of the materials, share access credentials, distribute files to other people, upload materials to shared platforms or artificial intelligence systems, remove copyright notices or use the materials to deliver a substantially similar programme.
You may apply ideas and skills learned through the programme in your own work, subject to professional competence, ethical practice, third-party rights and any specific licence attached to a method or instrument. Copyright does not give me ownership of general knowledge, underlying ideas, established models, methods or material belonging to other authors.
Names, trademarks, methods and third-party materials remain the property of their respective owners and are used only where I have permission, a valid licence or another lawful basis.
If you wish to reproduce or license any material, contact me at hello@mihaivasilescu.com.
18. Confidentiality during programmes
I treat information shared privately with me in accordance with the relevant service agreement, the Privacy Policy and applicable law.
Participants must respect the privacy of others. Personal stories, experiences, business information or identifying details disclosed by another participant may not be shared outside the programme without that person’s permission.
You may discuss your own experience and learning, but you must not identify another participant or disclose their personal information.
Training sessions, exercises and discussions may not be photographed, filmed, audio-recorded, video-recorded or transcribed by participants. You may not record the trainer, assistants, programme content or other participants using a telephone, computer, camera, artificial-intelligence transcription service or any other device or application.
Although I establish and enforce participation expectations, I cannot guarantee that every participant will comply with them. A suspected breach should be reported promptly so that reasonable action can be taken.
Confidentiality is subject to legal limitations, including disclosure required by law, necessary for legal claims or necessary to respond to a serious and imminent safety concern, to the extent permitted by applicable law.
19. Feedback, testimonials and case examples
I may invite you to provide feedback for evaluation and improvement. You are not required to provide a public testimonial.
Your name, image, organisation, testimonial or identifiable story will be used for marketing purposes only with your consent, given through the Privacy Notice and Consent Form for Course Participants or otherwise in writing.
A testimonial or case example describes a particular experience and does not guarantee that another participant or client will obtain the same result. Composite or anonymised scenarios may be used for educational purposes provided that individuals and confidential organisations cannot reasonably be identified.
20. Appropriate use of skills and information
You agree to use information and skills obtained through my services lawfully, responsibly and within the limits of your qualifications, professional role and competence.
Participation in an NLP programme does not authorise you to diagnose, treat or advise other people in areas reserved by law for regulated professionals. You remain responsible for understanding the rules governing your own profession and for obtaining any licence, supervision, insurance or further qualification required for the way you intend to use what you have learned.
You must not present yourself as certified, licensed, affiliated or professionally authorised by me, Enhance Solutions SRL or a third-party organisation unless that status has been expressly granted in writing.
21. Liability
I am responsible for delivering my services with reasonable professional care, within the agreed scope and in accordance with applicable law.
I do not guarantee a particular personal, professional, commercial, financial or organisational outcome. Enhance Solutions SRL and I are not responsible for a participant’s independent decisions, actions or use of information outside the agreed service, except to the extent that liability arises from our own breach of contract, negligence or another basis recognised by law.
To the extent permitted by law, Enhance Solutions SRL and I are not liable for indirect or unforeseeable loss, loss caused by inaccurate or incomplete information supplied by the client, failure to follow reasonable instructions, unauthorised use of materials or circumstances outside our reasonable control.
For services purchased in connection with a business, any specific limitation of liability may be established in the relevant proposal or contract.
These Terms do not exclude or restrict liability that cannot lawfully be excluded or restricted, including liability arising from fraud, wilful misconduct or any other matter for which exclusion is prohibited by applicable law. They do not limit the mandatory rights of a consumer.
22. Force majeure
A party is not responsible for delay or failure caused by events beyond its reasonable control, including serious illness, natural disaster, fire, epidemic restrictions, transport disruption, venue closure, power or internet failure, cyber incident, industrial action, government measures or failure of an essential third-party service.
The affected party will take reasonable steps to limit the impact and resume performance when practicable. Depending on the nature and duration of the event, the service may be rescheduled, adapted, moved online, suspended or cancelled.
This section does not remove any refund or other right that applies under mandatory law.
23. Website use
You may use the website for lawful personal or professional purposes related to learning about the programmes, contacting me and accessing resources made available to you.
You must not attempt to gain unauthorised access to the website or its systems, introduce malicious code, interfere with its operation, collect information through unauthorised automated means, impersonate another person, submit unlawful material or use the website in a way that infringes another person’s rights.
I may restrict access where necessary to protect the website, its users, my systems or my legal interests.
24. External websites and services
The website may link to external platforms used for registration, scheduling, communication, video conferencing, payment, social media or other services.
External platforms operate under their own terms and privacy notices. I am not responsible for their independent content, availability or practices, although I take reasonable care when selecting services used in my own operations.
A link to an external website does not necessarily constitute endorsement of all its content, views or services.
25. Personal data
Personal data is processed in accordance with the Privacy Policy. Cookies and similar technologies are described in the Cookie Policy. Course participants also receive the Privacy Notice and Consent Form for Course Participants.
Where an external provider processes information in connection with a registration, payment, online session, newsletter or other service, additional privacy information may also be provided by that organisation.
26. Complaints
If you are dissatisfied with a service, please contact me promptly at hello@mihaivasilescu.com, explain the issue and provide any information reasonably required to investigate it.
I will review the matter in good faith and aim to provide a substantive response within 15 working days. Depending on the circumstances, an appropriate response may include clarification, corrective action, rescheduling, replacement of an affected service or a refund where justified.
This complaints process does not restrict any statutory right or your right to contact the competent consumer-protection authority or court.
Consumers may also use alternative dispute resolution through the Romanian National Authority for Consumer Protection (ANPC). Current information is available at www.anpc.ro.
27. Ending an agreement
Either party may end an ongoing agreement in accordance with the cancellation provisions that apply to the relevant programme or service.
I may suspend or terminate an agreement where payment remains overdue after reasonable notice, there is a serious or repeated breach of these Terms, participation creates a material safety or conduct concern, confidential information or intellectual property is misused or the professional relationship can no longer continue appropriately.
Termination does not affect rights, payment obligations or liabilities that arose before the termination date. Provisions concerning confidentiality, intellectual property, personal data, outstanding payments and liability continue where their nature requires this.
28. Severability and waiver
If a court or competent authority finds part of these Terms invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
If I do not enforce a right immediately, this does not mean that I have waived it. A waiver is effective only in relation to the specific circumstances in which it is given.
29. Changes to these Terms
I may revise these Terms when my services, business model, technology or legal obligations change.
The version applicable to a purchase or confirmed registration is normally the version accepted when the agreement was formed, unless a change is required by law or expressly agreed with you.
Updated Terms may apply to future use of the website and future purchases from the date on which they are published. The date of the latest revision appears at the beginning of the page.
30. Governing law and disputes
These Terms and any agreement governed by them are subject to Romanian law.
Where appropriate, the parties are encouraged to attempt to resolve a dispute through direct, good-faith communication before pursuing formal proceedings.
If a dispute cannot be resolved, it may be referred to the competent Romanian courts.
If you are a consumer, this provision does not deprive you of any mandatory protection, alternative dispute-resolution mechanism or right to bring proceedings available under applicable consumer law.
31. Contact
Questions about these Terms may be sent to:
Enhance Solutions SRL
Registered office: Str. Gheorghe Țițeica, Nr. 142, Et. 1, Sector 2, Bucharest, Romania
Email: hello@mihaivasilescu.com
Telephone: +40 741 772 885
Annex. Cancellation and Withdrawal Form
Complete and send this form only if you wish to cancel your registration or withdraw from a programme. You may also cancel by any other clear written statement sent by email or WhatsApp.
To: Enhance Solutions SRL, Str. Gheorghe Țițeica, Nr. 142, Et. 1, Sector 2, Bucharest, Romania, hello@mihaivasilescu.com
I hereby give notice that I wish to:
[ ] withdraw from my contract for the provision of the service below, within the statutory 14-day withdrawal period (distance contracts)
[ ] cancel my registration before the programme begins
[ ] withdraw from the programme, starting with module number: [NUMBER]
Programme: [PROGRAMME NAME]
Programme dates: [DATES]
Date of registration or contract: [DATE]
Participant’s full name: [FULL NAME]
Address: [ADDRESS]
Email and telephone: [EMAIL / TELEPHONE]
Bank account for the refund, for payments made by bank transfer (IBAN and account holder): [IBAN / ACCOUNT HOLDER]
Date: [DATE]
Signature (only if this form is sent on paper): [SIGNATURE]
